Customer service is a team consisted of professionals who are taking care of customer’s needs and are providing them high-quality support, assistance and services before, during and after the customer’s requirements are met.
Why is It Important?
Customer service has a big role in making the business successful. It is the bridge between the customers and the products that companies are selling them. They are the ones who should make customers happy, gain customer’s trust and provide them always available support and help.
Sometimes companies don’t leave the number for the customer service, but you can always find it on websites that have bases of contacts. such as CCSN for example, and then call the service you need.
When we are buying something or having questions about the product or a service, the thing we appreciate the most is the polite and professional approach by customer service which will them help us!
The memorable experience that I had was when I was visiting my mobile provider’s customer service because I had questions about how to set up GPRS and MMS settings for my phone so I can use my provider’s internet. I went to their shop with a friend and a nice lady was waiting for us with a smile. She welcomed us and introduced herself, so did we.
By this time, I was already feeling valued and respected. Then we started talking about my request and she was paying attention and listening to me, which I liked a lot. After asking me a few questions, she described me every detail of that process and told me I can do it right then and right there, so I did, and I had my request fulfilled with a smile on my face.
Also, we weren’t talking about my request only, but we were joking around and talking about ourselves a little as well. I also saw that she was talking to my friend and was keeping him entertained while I was setting up my phone.
So, to sum it up, I was respected, valued and comfortable to not only talk about my request. She was confident, a great listener, kind and professional and that’s how she gained my trust. I was feeling happy and safe for using my provider’s services because I knew that I will have full support whenever I need.